Australia’s Department of Health renews IT outsourcing contract with Datacom

Australia’s Division of Well being renews IT outsourcing contract with Datacom

The Australian Division of Well being is extending its IT outsourcing contract with New Zealand-headquartered tech agency Datacom for 3 extra years.

Based on a media launch, the prolonged contract will add a lot of new capabilities, together with using AI and automation, whereas sustaining present IT infrastructure and help.

Datacom mentioned its AIOps (AI for IT Operations) will use AI-driven insights to reinforce the operational supply of IT companies whereas as much as 80% of the division’s cloud workloads will probably be mechanically provisioned. Facets of software growth and monitoring will probably be automated utilizing a CI/CD (steady integration/steady supply) strategy.

Groups involving personnel from each Datacom and the DOH will make use of Agile methodology and SAFe (Scaled Agile Framework) throughout their operations, in addition to use new digital channels to drive worker expertise. 

Furthermore, Datacom mentioned that cybersecurity will stay a significant pillar of its work with the division.


Datacom shared that it made some important investments in its capabilities that enabled it to have a profound influence on purchasers’ service supply functionality and on their backside line.

Its rising use of AI and automation will assist hasten the migration of the over 1,000 manufacturing workloads of the division to the general public cloud, in addition to streamline the discharge of latest functions and ship improved performance for the division’s staff, mentioned Datacom Chief Innovation and Expertise Officer Matthew Gooden.

The corporate is assured it might ship “important” value financial savings for the federal government company by its migration to the general public cloud whereas additional efficiencies will probably be achieved by automating the configuration of workloads on cloud platforms.

“We had a whole lot of dialogue with the [DOH] about how we might drive service enhancements whereas decreasing prices over the following contract interval. Datacom understands agile methods of working and tips on how to construct scalable techniques that enable the [DOH] to increase its digital companies to fulfill rising wants,” mentioned Knowledge Affiliate Director for Prospects Nick Brennan.


Datacom’s contract extension brings its partnership tenure with the DOH to 10 years. The federal company first signed a five-year take care of the IT agency in 2015 for A$242 million ($182 million). It changed the companies of IBM which had held the contract for 15 years. 

The division’s contract with Datacom was prolonged for one more two years in 2020 amid the worldwide pandemic, bringing its complete worth to over A$500 million ($345 million). A serious focus of Datacom’s work over this time was the reconfiguration of the division’s IT infrastructure to assist it take care of the impacts of COVID-19. This included the design and implementation of a distant working answer for its staff; deployment of a vaccine administration system; and scaled contact centre operations.

Getting into a brand new contract section, Datacom expects help calls to its IT helpdesk to say no as types and chat instruments at the moment are more and more used to submit queries.

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