With telehealth, Behavioral Nutrition sees many more patients

With telehealth, Behavioral Diet sees many extra sufferers

Behavioral Diet is a holistic consuming dysfunction outpatient clinic that treats adolescents and adults utilizing behavioral remedy and dietary counseling. The clinic has 5 places unfold out amongst Massachusetts, New Hampshire, Florida, New Jersey and Texas.


The supplier group had 4 important challenges:

  • The scientific crew was trying to present handy dietary assist to sufferers who wanted assist however had been deterred from scheduling a session as a result of being situated a number of hours from a clinic location.
  • With the onset of COVID-19, the crew additionally wanted a manner to offer assist in a secure, socially distanced method, ideally enabling sufferers to obtain remedy from the consolation of their very own houses.
  • The stigma round being acknowledged in a ready room or within the facility of an consuming dysfunction clinic was a problem for some.
  • Lastly, the scientific crew partnered with a video platform because it started testing telehealth choices, and so they discovered it was not constant by way of connectivity. The headquarters facility, for instance, is a retrofitted faculty constructing from the Fifties, and broadband entry isn’t constant on the property. The ability wanted expertise that was constant and didn’t require a excessive bandwidth, whereas being consumer pleasant for the employees and sufferers.


For digital care, Behavioral Diet chosen the expertise from Let’s Speak Interactive. The LTI platform sends caregivers and sufferers a reminder with a hyperlink previous to the session.

The platform is “consumer pleasant {and professional} in contrast with what we had been utilizing earlier than,” commented Nicole Romano, founding father of Behavioral Diet. “How seamless the platform expertise is. Pay to your copay and instantly get into the session. That was lacking from our different platform.

“Let’s Speak Interactive’s telehealth resolution is confirmed to function on decrease bandwidth – so the platform may simply host safe video periods with slower web speeds,” she continued. “This solved the connectivity points our clinicians had been experiencing and enabled us to formally supply telehealth periods on an ongoing foundation, permitting our sufferers to attend periods from residence with none difficulty.”

“The platform may simply host safe video periods with slower web speeds. This solved the connectivity points our clinicians had been experiencing and enabled us to formally supply telehealth periods on an ongoing foundation.”

Nicole Romano, founding father of Behavioral Diet

Workers additionally preferred the skilled expertise the platform offered. They might model the expertise to have their emblem and colours, and have the flexibility to do rather more than simply host a video session. They might ship and obtain safe emails, schedule periods and settle for funds.


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Behavioral Diet’s clinicians shouldn’t have a lot time to be taught new expertise, so the seamless implementation of telehealth expertise was necessary.

“Let’s Speak Interactive’s telehealth suite is extraordinarily easy,” Romano mentioned. “Their onboarding crew did an incredible job customizing the platform to suit with our workflow and get every little thing teed up. From there, we hosted digital coaching periods with our clinicians, with every getting distinctive usernames, studying straightforward methods to ship out session invitations, reminders. All of this can be very consumer pleasant.

“Our workplace admin employees appreciated LTI’s capability to combine with Stripe, the system we use to seize copayment,” she continued. “The platform is about as much as take Stripe copay processing to ensure that the session to start, which creates separation and removes the strain and wish for our clinicians and workplace employees to should ask for cost from sufferers.”

The platform additionally interacts with employees calendars, instantly reserving a session and together with the session hyperlink as soon as it’s booked and confirmed by the affected person.

“The entire scheduling course of could be very seamless,” Romano famous. “We’re additionally capable of create customized consumption types, securely ship them to sufferers to finish earlier than their first session, and retailer them safely within the platform.”

Among the different options employees leverage every day embody: e-documents for signature, affected person submitting, reporting, customized branding and a number of consumer roles throughout the platform.


Behavioral Diet has been capable of see roughly 50% extra sufferers in comparison with the time earlier than telehealth periods had been provided.

“A few of that enhance is expounded to the sheer comfort of telehealth – enabling sufferers to attend periods from the consolation of residence – and [we] now not expertise no-shows as a result of climate and site visitors,” Romano mentioned.

“We’ve additionally streamlined a few of our administrative processes,” she added. “For instance, clinicians can full their affected person note-taking throughout the session whereas within the telehealth platform. Copayment is taken earlier than the session is began. Scheduling happens by way of safe e-mail.”

The group now is ready to supply extra remedy choices for sufferers, leading to a 30% enhance in sufferers as a result of distance to the power now not being a problem.

“We had been capable of broaden our radius of remedy, so, the place sufferers may need traveled from 45 minutes away pre-telehealth providers, now we’re seeing individuals who dwell an hour and a half drive away utilizing our providers,” Romano reported.

“To not point out sufferers outdoors the states we’re in, as a result of our clinicians are licensed outdoors of the state. We weren’t providing this previous to utilizing Let’s Speak Interactive’s platform. We’re now capable of supply this and supply it effectively.”

The group has skilled an 80% discount in no-shows because of not having to fret about New England climate circumstances, site visitors and associated scheduling conflicts that come up.

“It may be so simple as somebody must be able to make dinner for his or her household, however the session is at 5 p.m. and they’d not have the ability to be residence by 6 p.m.,” she mentioned. “Telehealth periods make this a non-issue; this fashion, sufferers can match remedy into their schedule.

“We’re capable of observe all of those outcomes via the telehealth platform,” she continued. “The info is all there in a single, safe location. Ought to we want extra information or assist wanting into varied utilization, we’re capable of work instantly with an account supervisor who instantly helps us in that course of.”


At first, choose a telehealth platform that’s constant in its connectivity, Romano suggested.

“What sort of broadband entry does your facility have? Are you in a rural space? Contemplate leveraging a platform that doesn’t require excessive bandwidth and is confirmed to work nicely in related circumstances as yours,” she mentioned.

“Second, scope your scientific mannequin and remedy mannequin to permit for future progress and enhancements as a result of telehealth,” she continued. “You possibly can usually seize a lot extra by way of verbal and visible content material.”

For instance, Behavioral Diet is ready to seize extra particulars on the therapeutic meals it serves on this digital atmosphere when the sufferers are capable of have that session from the consolation of their very own houses.

There is also highly effective nonverbal communication that one wants an excellent seen functionality to see, Romano mentioned.

“Utilizing an HD video telehealth platform, clinicians can zoom into particular areas, deal with eye contact, et cetera, much more so than in a face-to-face setting,” she famous. “If sooner or later you wish to add extra capabilities – resembling integrating with different techniques, receiving dwell bioanalytics or together with one other supplier in a session – working with a telehealth vendor that has a full suite of choices permits you to do that.”

Lastly, contemplate telehealth as a method to enhance entry to care, she mentioned.

“Within the context of offering any kind of counseling, there’s a actual potential for progress in supporting the general public’s want for counseling in a way more handy and user-friendly method,” she concluded.

“There is a diploma of confidentiality and sense of privateness that’s lent via the flexibility to not have to sit down in a ready room or stroll via an workplace or the potential of getting acknowledged as being a affected person in search of remedy at an consuming dysfunction facility. All of that is now not a deterrent when telehealth is added to the method.”

Twitter: @SiwickiHealthIT
Electronic mail the author: [email protected]
Healthcare IT Information is a HIMSS Media publication.

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